AddSearch: Security & Enterprise

1. Why Search Security Matters

A website's search bar is one of the most-used entry points to digital content - but its security is often overlooked. Every user query transmits data. Every indexed page holds potentially sensitive content. Every misconfigured access rule opens a vulnerability. For regulated industries and privacy-conscious organizations, unsecured search is a meaningful compliance and data risk.

AddSearch's position: "Secured search is central to all that we do, ensuring you don't have to sacrifice compliance for convenience."

2. Security Certifications & Uptime

SOC 2 Certified

AddSearch is SOC 2 certified - the internationally recognized security and privacy standard for cloud service providers. SOC 2 certification validates AddSearch's dedication to data security, availability, processing integrity, confidentiality, and privacy. This is a mandatory requirement for enterprise, banking, healthcare, government, and education procurement in many organizations.

99.99% SLA Uptime

Enterprise plans include a Service Level Agreement guaranteeing 99.99% uptime. For organizations where search downtime has direct operational or revenue impact, this SLA provides contractual reliability assurance. AddSearch frames this as "unmatched reliability, backed by a stellar 99.99% Service Level Agreement."

GDPR Compliant

AddSearch is fully GDPR-compliant. Analytics do not use cookies and do not store personally identifiable information. Visitor behavior is tracked at session level only. Content is never shared outside the customer's own instance.

3. AI-Specific Security

Content Stays in Your Environment

AddSearch's AI features (AI Answers, AI Conversations) are grounded only in the customer's own indexed content. Content is never used to train third-party AI models or shared outside the customer's instance. No open-web access in AI responses.

Control What AI Can Access

Customers define precisely which sections of their site's index AI Answers and AI Conversations are permitted to draw from. Sensitive areas (e.g., draft content, restricted sections, internal-only documents) can be excluded from AI responses while remaining searchable through standard keyword search with appropriate access controls.

Accuracy-Driven, Not Hallucination-Prone

Every AI-generated answer is grounded in what's actually on the website. When the indexed content cannot support an answer, the platform defers to search results rather than fabricating a response. This is particularly critical for banking, healthcare, and government websites where AI-generated misinformation carries regulatory and reputational risk.

4. Security Features

• SSO / SAML: Enterprise authentication - staff access the AddSearch dashboard using corporate identity provider credentials (Okta, Azure AD, Google Workspace, etc.). Available on Enterprise plan.
• Audit logs: Full log of all dashboard actions - which user made which configuration change and when - for compliance and governance requirements
• Organizational user management: Enterprise accounts create multiple user accounts with configurable access levels - e.g., analytics-only access, or ranking management access without admin rights
• Secure indexing of gated content: Can index content behind login portals or firewalls securely, ensuring only authorized users see restricted content in search results
• Retained control over user identity: AddSearch does not manage or store end-user identity - customers retain complete control over user authentication separate from search
• Encryption: Data encrypted in transit and at rest
• Access control for AI: Define which indexed content sections AI Answers and AI Conversations can reference

5. Enterprise Plan Features

Dedicated Customer Success Manager (CSM)

Personalized workshops and rollout support for large-scale deployments. Implementation supported by AddSearch's engineering team throughout setup and post-launch.

Custom Integrations & API Support

Enterprise customers receive direct technical support for custom integration patterns, API usage at scale, and non-standard deployment architectures.

Priority Support

Dedicated support channel with faster response times and direct escalation paths.

Advanced Deployment Options

Support for complex multi-site, multi-language, and federated search deployments at enterprise scale.

6. Relevance to Regulated Industries

AddSearch's security posture is specifically built for industries where data handling and AI behavior require strict controls:

• Banking & Financial Services: SOC 2, GDPR, content-controlled AI, no hallucinations, full audit trail
• Education (Universities & Colleges): GDPR compliance, no cookie tracking, SSO integration with institutional identity providers, gated-content search support
• Government & Public Sector: SOC 2, full audit logs, content-controlled AI responses, 99.99% SLA for critical infrastructure
• Healthcare: Controlled AI content access, no personal data storage in analytics, audit trail
• B2B Enterprise: SSO, org-level user management, custom implementation, 99.99% SLA