Customer support and knowledge base websites

Customer support websites are often packed with valuable information – but users can have trouble locating the answers to their questions. Surveys consistently show that customers demand speedy resolutions to their issues.


84%

of customers head to search engines first to find a solution to their problem

41%

of users stated that getting the issue solved quickly is the most important aspect of a good customer service

65%

of survey responders said they had stopped using a company’s product because of a poor customer service experience


Relevant results – on the first search

AddSearch site search helps customers find answers, increases self-service level, and reduces expensive support calls and tickets

At AddSearch, we focus on delivering accurate search results on the very first search. Our proprietary algorithm ensures highly accurate search results by emphasizing parts of the page by their importance – it makes sense that search terms found on the page title are more relevant than ones found in the footer.

Self-learning algorithm

Our intelligent algorithm learns from your users and boosts the popular results that are clicked frequently.

Typo tolerance

Your users will find Caribbean hotels whether they search for Carribean, Carribbean or Caribean.

Synonyms

Your company sells trousers, but some of your users call them ‘pants’ or ‘slacks’. AddSearch allows you to specify certain words as synonyms that should produce the same search results.

Hidden keywords

Sometimes visitors search using informal terms that aren’t directly included on the relevant page. The hidden keyword feature allows you to tag pages with other common search phrases or words, so that they show up even when the search term is not on the page.


Type any letter to see AddSearch in action


SEARCH ANALYTICS

Listen to your customers and improve customer service

Our search analytics tool highlights the most frequently asked questions from your customers, as well as flagging up unanswered questions to help reduce the load on your support team.

Popular searches

Our analytics help you to understand how often visitors use search, and which terms they’re searching for most. Use this information to build your FAQ page and highlight your most searched for – and often most valuable – content.

Searches with no results

Uncover the searches with no results. Use these searches to drive your future content production, as well as tagging existing pages with hidden keywords and building your synonym library.

Searches with no clicks

Irrelevant results are almost as bad as no results. Use this tool to enhance your existing content, or to produce new content that answers your user’s questions more accurately.

Other useful features

Companies and organizations often have a web presence that goes beyond a single website. With AddSearch, you can include an unlimited number of domains and subdomains into your search results – great for organizations with separate support websites.

Multi-domain support

Separate subdomains and multiple websites are all catered for with AddSearch. Make the most of your online assets with our multi-domain support.

Make your PDF files searchable

Do you have technical specifications, white papers or other documents in PDF format? With AddSearch, you can make content inside PDF files searchable, so your most valuable content will never be overlooked.

Multi-language support

AddSearch detects the default language of your pages and only displays search results that match the language.

Make it look like your brand

Consistent branding is essential for cultivating trust and building your reputation online. With simple CSS tweaks, you can customize the look-and-feel of the search box and search results page to align with your brand.


Pricing plans

Small

$299 yearly or

$29

per month
  • Up to 1000 pages
  • 5 domains/subdomains
  • 2 admin users
  • Automatic recrawl
  • Friendly & quick email support
Start your 7 day free trial

Large

$799 yearly or

$79

per month
  • Up to 50 000 pages
  • 20 domains/subdomains
  • 5 admin users
  • Automatic recrawl
  • Accelerated crawling
  • Friendly & quick email support
Start your 7 day free trial

Enterprise

Starting at

$299

per month
  • Service level agreement (SLA)
  • Implementation consultation
  • Geographically distributed search index
  • AJAX crawling
  • Pay by invoice
  • Priority support
Request a quote

See the pricing page and plan comparison table »

Contact us for more information

We’d love to hear from you, so feel free to email us with any questions, comments or requests at info@addsearch.com