Customer support websites are often packed with valuable information – but users can have trouble locating the answers to their questions. Surveys consistently show that customers demand speedy resolutions to their issues.
of customers head to search engines first to find a solution to their problem
of users stated that getting the issue solved quickly is the most important aspect of a good customer service
of survey responders said they had stopped using a company’s product because of a poor customer service experience
AddSearch site search helps customers find answers, increases self-service level, and reduces expensive support calls and tickets
At AddSearch, we focus on delivering accurate search results on the very first search. Our proprietary algorithm ensures highly accurate search results by emphasizing parts of the page by their importance – it makes sense that search terms found on the page title are more relevant than ones found in the footer.
Our intelligent algorithm learns from your users and boosts the popular results that are clicked frequently.
Your users will find Caribbean hotels whether they search for Carribean, Carribbean or Caribean.
Your company sells trousers, but some of your users call them ‘pants’ or ‘slacks’. AddSearch allows you to specify certain words as synonyms that should produce the same search results.
Sometimes visitors search using informal terms that aren’t directly included on the relevant page. The hidden keyword feature allows you to tag pages with other common search phrases or words, so that they show up even when the search term is not on the page.
Our search analytics tool highlights the most frequently asked questions from your customers, as well as flagging up unanswered questions to help reduce the load on your support team.
Our analytics help you to understand how often visitors use search, and which terms they’re searching for most. Use this information to build your FAQ page and highlight your most searched for – and often most valuable – content.
Uncover the searches with no results. Use these searches to drive your future content production, as well as tagging existing pages with hidden keywords and building your synonym library.
Irrelevant results are almost as bad as no results. Use this tool to enhance your existing content, or to produce new content that answers your user’s questions more accurately.
Companies and organizations often have a web presence that goes beyond a single website. With AddSearch, you can include an unlimited number of domains and subdomains into your search results – great for organizations with separate support websites.
Separate subdomains and multiple websites are all catered for with AddSearch. Make the most of your online assets with our multi-domain support.
Do you have technical specifications, white papers or other documents in PDF format? With AddSearch, you can make content inside PDF files searchable, so your most valuable content will never be overlooked.
AddSearch detects the default language of your pages and only displays search results that match the language.
Consistent branding is essential for cultivating trust and building your reputation online. With simple CSS tweaks, you can customize the look-and-feel of the search box and search results page to align with your brand.
$299 yearly or
$799 yearly or
We’d love to hear from you, so feel free to email us with any questions, comments or requests at firstname.lastname@example.org